Use the portal to place orders, open tickets, get reports and manage interconnections.
For portal access contact your company's portal administrator. The Global Service Desk is available for Equinix assistance.
By using the Equinix Customer Portal, you will be asked to provide Business Contact Information” or “BCI” means business contact data containing personal information (e.g. first and last name, business phone numbers, emails and addresses) of Customer’s (including its Affiliates, Sub-licensees’, agents’ and/or third-party consultants’, contractors’ or partners’) employees, or of any Authorized Person (collectively, “Customer Representatives”), and whose use, processing or transfer is regulated by applicable data protection and privacy laws or regulations as ‘personal data’.
Purposes: Equinix will use BCI for the following purposes: (i) the provision of Licensed Space and Services; (ii) account administration, billing and accounting reconciliation; (iii) operational maintenance and support activities; (iv) security, including to ensure secure access to any IBX Center; (v) fraud detection and prevention; and (vi) customer and market analysis and reporting, subject to BCI having been previously anonymized, where required.
Marketing: Given Equinix has a legitimately held interest, Equinix will use BCI to communicate to Customer by voice, letter or e-mail for the purposes of keeping it informed of products and services that may be of interest, and Equinix will do so appropriately in compliance with applicable data protection and privacy laws or regulations.
Individuals Rights: Customer Representatives may wish to exercise their right to access, rectify, erase, restrict or object to the use of their personal data or raise any queries regarding this current Privacy Notice by contacting Privacy Office at PrivacyOffice@eu.equinix.com.
Customer Representatives also have a right to lodge a complaint with a relevant data privacy supervisory authority.
Security: Equinix will implement and maintain appropriate administrative, organizational, technical and physical measures to protect BCI against accidental or unlawful destruction, alteration or any unauthorized disclosure or access and against other unlawful forms of processing.
Authorized Disclosure of BCI to Third Parties: Equinix may disclose BCI to authorized third parties such as service providers acting for, and on behalf and under the instructions of, Equinix or where the disclosure is required by law. Where Equinix engages any third party service provider that will require access to and use of BCI in connection with the provision of certain services for or on behalf and under the instructions of Equinix, Equinix will take reasonable steps to ensure such third party service provider comply with all applicable data protection and privacy laws and regulations, including any Equinix policies relating to data protection and privacy and/or information security and other related security measures.
Archive and Retention: Equinix intends to retain BCI for no longer than necessary to fulfil the above-listed purposes for which BCI is used. In any event, upon the expiry or earlier termination of the business relationships between Customer and Equinix, Equinix will takes steps to archive BCI for the purposes of preservation of evidence and/or fulfilling requirements under applicable laws or regulations. At the end of such archiving period (namely at the expiry of applicable statutes of limitation and/or minimum record retention requirements), Equinix will proceed to delete the BCI from its systems and records used for archiving.
International Data Transfers: Where applicable based on where the BCI originates from, intra-group transfers by Equinix of BCI for the above-listed purposes to the United States or to any other country that may not be deemed a country of adequate protection for data privacy purposes will be legitimized by Equinix as required under applicable data protection and privacy laws or regulations to afford such BCI an adequate level of protection. For BCI originating in the European Economic Area (“EEA”), these measures may include (i) entry into appropriate inter-company data transfer agreements based on the European Standard Contractual Clauses (also known as EU Model Clauses); and/or (ii) the implementation of Binding Corporate Rules as defined under applicable European regulations; and/or (iii) equivalent means of compliance.